Change Solutions and Civility Specialist Certification Program

Before we begin

Our E-Learning Program

Course Introduction - Listening with Attention

Assess Your Knowledge About Listening

Quiz on Listening

What is Active Listening

When Listening Falls Short

Reflecting on Personal Communication Challenges with Listening

Unveiling the 7 Listening Pitfalls

How to Listen Actively

Communication Blockers

Test Your Knowledge So Far

Quiz on Active Listening

Hearing vs Listening

Are you Really Listening?

Quiz on Hearing vs Listening

Active Listening

Applying the Skills You Have Learned

Self-Assessment on How to Listen Actively

Affirmation

Using Affirmation

Quiz on Using Affirmation in Conflict Resolution

Listening with Attention in Action

Evaluating Your Listening Evolution

Best 7 Practices for Attentive Listening

Conclusion - Listening with Attention

Course Introduction - Effective Question Asking

Assess your Knowledge About Question Asking

Quiz on Question Asking

What is Effective Question Asking?

When Question Asking is Ineffective

Reflecting on Personal Communication Challenges in Question Asking

Unveiling the 7 Pitfalls of Ineffective Question Asking

Question Asking Skills

Probing Questions

Test your Knowledge So Far on Effective Question Asking

Quiz on the Skill of Asking Effective Questions

Crafting Clarity: The Art of Synthesizing Questions

How to Ask Effective Questions

Quiz on How to Ask Effective Questions

Storytelling in Question Asking

Applying the Skills You Have Learned

Effective Question Asking Self-Assessment

The Importance of a Balanced Personal State on Questioning

Staying in a Balanced Personal State

Quiz on the Keeping a Balanced Personal State

Effective Question Asking In Action

Reflecting on Personal Communication Challenges in Question Asking

Best 7 Practices for Effective Question Asking

Conclusion - Effective Question Asking

Course Introduction - Thinking Beyond Positions

Assess Your Knowledge on Thinking Beyond Positions

Quiz on Thinking Beyond Positions

What is Thinking Beyond Positions?

Failing to Think Beyond Positions

Reflecting on Personal Communication Challenges in Thinking Beyond Positions

Unveiling the 7 Pitfalls in Failing to Think Beyond Positions

Need Exploration

Thinking Beyond Positions

Test your Knowledge So Far on Thinking Beyond Positions

Quiz on Thinking Beyond Positions

Understanding Underlying Interests in Conflict

Evaluate your Understanding of Underlying Interests

Quiz on Understanding Underlying Interests vs Positions

How are Needs Different from Positions

Applying the Skills You Have Learned on Needs vs Positions

Thinking Beyond Positions - Self Assessment

Needs vs Positions Illustration

Need Exploration to Think Beyond Positions

Quiz on Need Exploration

Thinking Beyond Positions in Action

Evaluate Your Ability to Think Beyond Positions Evolution

7 Best Practices in Thinking Beyond Positions

Conclusion - Thinking Beyond Positions

Course Introduction - Striving to Connect

Assess Your Knowledge on Striving to Connect

Quiz on Striving to Connect

What Does Striving to Connect Mean?

When Striving to Connect Fails

Reflecting on Personal Communication Challenges in Striving to Connect

Unveiling the 7 Pitfalls in Failing to Connect

The Art of Human Connection in Conflict

Developing Connection

Test Your Knowledge So Far on Striving to Connect

Quiz on Human Connection

Navigating Connection Through Conflict

Evaluate your Understanding of Navigating Connection Through Conflict

Quiz on Navigating Connection Through Conflict

The Emotional Structure of Courage and Connection

Applying Your Skills to Encourage Meaningful Connections

Striving to Connect - Self Assessment

Using the Power of Connection

Connecting Using Courage and Emotional Intelligence

Quiz on Emotional Intelligence

Striving to Connect in Action

Evaluate Your Ability to Connect Evolution

Best 7 Practices in Striving to Connect

Conclusion - Striving to Connect

Course Introduction - Trust Building

Assess Your Knowledge on Trust Building

Quiz on Trust Building

What is Trust?

When Building Trust Fails

Reflecting on Personal Communication Challenges in Trust Building

Unveiling the 7 Pitfalls in Trust Building

Maslow's Hierarchy of Needs

Building Trust

Test your Knowledge So Far on Trust Building

Quiz on Trust Building

Finding Common Ground: A Shared Reality

Evaluate your Understanding on Finding Common Ground

Quiz on Finding Common Ground

The 5 Virtues of Trust

Applying the Skills You Have Learned on Trust Building

Trust Building - Self Assessment

Mending Broken Trust: Confronting Conflict

The Impact of Trust Building

The Impact of Trust Building

Trust Building In Action

Reflecting on Personal Communication Challenges in Trust Building

7 Best Practices in Trust Building

Conclusion - Trust Building

Course Introduction - Aligning Needs for Resolution

Assess Your Knowledge on Needs Alignment

Quiz on Aligning Needs for Resolution

What does "Aligning Needs for Resolution" mean?

Failing to Align Needs for Resolution

Reflecting on a Personal Challenge when Needs weren't Aligned for Resolution

Unveiling the 7 Pitfalls in Failing to Align Needs for Resolution

Resolving the 5 Types of Conflict

The Role of Intimacy in Conflict

Test your Knowledge So Far on the Types of Conflict

Quiz on the Types of Conflict

Avoidance is not a Strategy to Manage Conflict

Evaluate your Understanding on Conflict Avoidance

Quiz on Conflict Avoidance

Collaborative Problem-solving

Applying the Skills You Have Learned on Aligning Needs for Resolution

Aligning Needs for Resolution - Self Assessment

How Does A Victim Mentality Hinder Conflict Resolution

Crafting Solutions to Align Needs for Resolution

Quiz on on Crafting Solutions to Conflict

Aligning Needs for Resolution in Action

Evaluate Your Ability to Align Needs for Resolution Evolution

7 Best Practices to Align Needs for Resolution

Conclusion - Aligning Needs for Resolution

Course Introduction - Letting Go of Bias

Assess Your Knowledge on Letting Go of Bias

Quiz on Letting Go of Bias

What do we mean by Letting go of Bias?

Failing to Let Go of Bias

Reflecting on Personal Communication Challenges You Were Unable to Let Go of Bias

Unveiling the 7 Pitfalls in Failing to Let Go of Bias

Understanding Bias?

Types of Bias

Test your Knowledge So Far on the Types of Bias

Quiz on the Types of Bias

How Power Affects Bias

Evaluate your Understanding on How Power Affects Bias

Quiz on How Power Affects Bias

Bias Burnout

Applying the Skills You Have Learned on Letting Go of Bias

Letting Go of Bias - Self Assessment

Addressing Bias

Overcoming Bias

Quiz on Overcoming Bias

Letting Go Of Bias In Action

Evaluate Your Ability to Let Go of Bias Evolution

7 Best Practices to Let Go Of Bias

Conclusion - Letting Go of Bias

Course Introduction - Keeping a Balanced Perspective

Assess your Knowledge About Keeping A Balanced Perspective

Quiz on Keeping A Balanced Perspective

What does Keeping a Balanced Perspective mean?

Failing to Keep A Balanced Perspective

Reflecting on Failing to Keep A Balanced Perspective During a Personal Communication Challenges

Unveiling the 7 Pitfalls to Failing to Keep A Balanced Perspective

Seeking A Shared Perspective

Being Open to Others' Perspectives

Test your Knowledge So Far on Keeping A Balanced Perspective

Quiz on Keeping A Balanced Perspective

Broadening Workplace Perspectives with Adaptive Leadership

Evaluate your Understanding on Adaptive Leadership and Perspective Taking

Quiz on Adaptive Leadership and Perspective Taking

Context Matters in Perspective Taking

Applying the Skills You Have Learned on Keeping A Balanced Perspective

Keeping A Balanced Perspective - Self-Assessment

You Are Not Wrong

Perspective Taking

Quiz on Perspective Taking

Keeping A Balanced Perspective In Action

Evaluate Your Ability to Keep A Balanced Perspective

Best 7 Practices to Keeping A Balanced Perspective

Conclusion - Keeping a Balanced Perspective

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