Course curriculum

    1. Course Introduction

    2. Assess Your Knowledge on Trust Building

    3. Quiz on Trust Building

    4. What is Trust?

    1. When Building Trust Fails

    2. Reflecting on Personal Communication Challenges in Trust Building

    3. Unveiling the 7 Pitfalls in Trust Building

    1. Maslow's Hierarchy of Needs

    2. Building Trust

    3. Test your Knowledge So Far on Trust Building

    4. Quiz on Trust Building

    5. Finding Common Ground: A Shared Reality

    6. Evaluate your Understanding on Finding Common Ground

    7. Quiz on Finding Common Ground

    8. The 5 Virtues of Trust

    9. Applying the Skills You Have Learned on Trust Building

    10. Trust Building - Self Assessment

    11. Mending Broken Trust: Confronting Conflict

    12. The Impact of Trust Building

    13. Quiz on The Impact of Trust Building

    1. Trust Building In Action

    2. Reflecting on Personal Communication Challenges in Trust Building

    3. 7 Best Practices in Trust Building

    1. Conclusion

    2. Feedback

About this course

  • 50 minutes video content
  • 10 minutes course work
  • 150

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Instructor(s)

Carol Rice

Course Creator

Carol Rice is a Certified Conflict Manager (CCM) with over 20 years of experience in conflict management working with both the private and public sectors. Ms Rice is co-author of “Understanding Conflict: A Resource for the Military Family”.