Course curriculum

    1. Course Introduction

    2. Assess Your Knowledge About Listening

    3. Quiz on Listening

    4. What is Active Listening

    1. When Listening Falls Short

    2. Reflecting on Personal Communication Challenges with Listening

    3. Unveiling the 7 Listening Pitfalls

    1. How to Listen Actively

    2. Communication Blockers

    3. Test Your Knowledge So Far

    4. Quiz on Active Listening

    5. Hearing vs Listening

    6. Are you Really Listening?

    7. Quiz on Hearing vs Listening

    8. Active Listening

    9. Applying the Skills You Have Learned

    10. Self-Assessment on How to Listen Actively

    11. Affirmation

    12. Using Affirmation

    13. Quiz on Using Affirmation in Conflict Resolution

    1. Listening with Attention in Action

    2. Evaluating Your Listening Evolution

    3. Best 7 Practices for Attentive Listening

    1. Conclusion

    2. Feedback

About this course

  • 50 minutes video content
  • 10 minutes coursework
  • 150

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Instructor(s)

Carol Rice

Course Creator

Carol Rice is a Certified Conflict Manager (CCM) with over 20 years of experience in conflict management working with both the private and public sectors. Ms Rice is co-author of “Understanding Conflict: A Resource for the Military Family”.