• Cultivate a workplace where everyone feels valued, heard, and empowered.

  • This course provides practical tools to use in everyday situations at work and beyond.

  • Training for a harmonious work environment, promoting respect, belonging, and diversity.

Program Outline

    1. Overview and instructions

    2. Course Introduction

    3. Reflection: Communication Self-assessment

    4. The Iceberg of Conflict

    5. LET'S TALK DOWNLOAD: The Iceberg of Conflict

    1. Return to the Office - The Meeting

    2. What went wrong?

    3. Return to the Office - The Meeting (Analysis)

    1. LET'S TALK PROCESS

    2. LET'S TALK L: Listen With Attention

    3. LET'S TALK DOWNLOAD: How to Listen with Attention

    4. LET'S TALK DOWNLOAD: How to Affirm Effectively

    5. QUIZ: On Affirmations.

    6. LET'S TALK E: Effective Question Asking

    7. QUIZ: On questioning

    8. LET'S TALK DOWNLOAD: Questions: Examples & Guidance

    9. LET'S TALK DOWNLOAD: Crafting Clarity: The Art of Synthesizing Questions

    10. LET'S TALK "T": Think beyond positions.

    11. LET'S TALK DOWNLOAD: Distinguishing Between Interests and Positions

    12. QUIZ: On Interests vs. Positions.

    13. LET'S TALK "S": Striving to Connect

    14. LET'S TALK "T": Trust building

    15. LET'S TALK "A": Aligning Needs for Resolution" Part 1

    16. LET'S TALK DOWNLOAD: The Triangle of Satisfaction

    17. QUIZ: On Identifying Needs with the "Triangle of Satisfaction."

    18. LET'S TALK "A": Aligning Needs for Resolution" Part 2

    19. LET'S TALK DOWNLOAD: Conflict Types and Possible Solutions

    20. QUIZ: On Conflict Solutions

    21. LET'S TALK "L": Let go of bias

    22. LET'S TALK "K": Keeping A Balanced Perspective

    1. Return to the Office: A Fresh Start

    2. What went right?

    3. Return to the Office: The Follow Up - Analysis

    4. THE MEETING: PITFALLS AND BEST PRACTICE

    1. Closing Statement
  • 35 lessons
  • 55 minutes video content
  • 5 minutes coursework
  • 100

Trainer

Carol Rice

Course Creator

Carol Rice is a Certified Conflict Manager (CCM) with over 20 years of experience in conflict management working with both the private and public sectors. Ms Rice is co-author of “Understanding Conflict: A Resource for the Military Family”.

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